Frequently Asked Questions

• Do You Carry Out Insurance Repairs?

  Yes, we carry out insurance repairs and are independent of any insurer, so we always act in your best interests. We use Audatex, the industry-approved estimating software, and are experienced in handling all aspects of the insurance administration process on your behalf.

• What Happens If The Accident Was Not My Fault?

  If you were not at fault, we can provide you with an estimate to pass on to the responsible party or their insurer. Alternatively, we can refer you to a specialist who will manage the entire claim against the third-party insurer, including arranging a hire vehicle and recovering any losses, removing the administrative burden from you completely.

• Do I Need To Book An Appointment For An Estimate?

  No appointment is needed for an estimate. You are welcome to call in with your vehicle any time Monday to Friday between 8am and 5pm, and Saturday morning appointments are also available on request.

• How Long Will My Repair Take?

  The time needed depends on the extent of the damage and the nature of the repair required. We will always give you a clear timescale when we provide your quotation, so you know exactly what to expect before any work begins.

• Do You Use Genuine Parts?

  Yes, we source genuine parts directly from the manufacturer for all repairs as standard. If you would prefer us to source alternative parts (such as insurance-approved aftermarket, green, used or approved breaker parts), we are happy to do so on request.

• Can You Refurbish Alloy Wheels?

  Yes, we refurbish painted alloy wheels with light to medium damage. If your wheels are diamond-cut, we work with a trusted specialist who collects and returns the wheels directly to our site, so you only ever need to deal with us throughout the process.

• Do You Carry Out Welding?

  Yes, we carry out welding work, subject to a physical inspection of your vehicle first. The inspection allows us to carry out a full assessment of what is required before any work begins.

• What Types Of Damage Can You Repair?

  We carry out repairs across a wide range of damage types, from minor scratches, stone chips, scuffs and bumper damage through to more substantial accident damage requiring full body repairs. We also carry out full resprays and classic car restoration work.

• Is My Vehicle Safe To Drive After A Body Shop Repair?

  All repairs are carried out to manufacturers' original specifications using full jig body and wheel alignment technology. This means your vehicle is restored with the same structural integrity it had when it left the factory.

• Can You Match My Existing Paint Colour?

  Yes, we match paint colours precisely across all makes, models and paint codes. We use a large commercial low-bake oven, which produces a durable, factory-quality finish that matches the surrounding paintwork seamlessly.

• Do You Work On Classic Cars?

  Yes, we carry out restoration work on classic vehicles of all ages and makes. We apply the same high standards of finish to restoration projects as we do to every other repair we carry out.

• Do You Offer A Recovery Service?

  Yes, if your vehicle is not drivable following an accident, we operate our own recovery service and can assist you. Get in touch with us to discuss your situation and we will advise you on the best course of action.

• Are You A Member Of Any Trade Organisations?

  Yes, we are a VBRA member and PSA approved, which means we meet recognised industry standards for body shop repairs. These approvals give you confidence that your vehicle is being looked after by a reputable and accountable repairer.